Teamsters Local 610-represented AMR (Abbott) Communications Center hiring full-time call takers

Dispatchers and call takers at AMR joined Local 610 in November of 2019 and ratified their first three-year contract in August 2020.

Local 610 President and Business Manager Jeff Hall says AMR call takers and dispatchers enjoy annual raises of three percent each year, affordable health care benefits, attendance bonus programs, paid holidays, and a 401k with a company match. “They’ve become pretty competitive concerning the range of pay in the general market,” Hall said. “For the industry, this is a terrific union paying job with excellent benefits for the private service.”

A REWARDING JOB WITH OPPORTUNITIES
AMR St. Louis Communication Center is a communications hub managing multiple ambulance operations throughout numerous states across the U.S. Their active call volume includes non-emergency and emergency ambulance transportation for contracted customers and the general public.

“We average 1,500 calls a day throughout the multiple cities where we provide service,” Communication Manager Annie O’Malley said. “With volume averages this size, we need a staff of 50 or more to satisfy the public medical needs. We are always looking for ways to grow and people to help us do that.

“We are looking for people that want to serve our communities and have a strong work ethic,” O’Malley said. “You will be the unsung hero on someone’s worst day, the voice of comfort for the family of a dying relative, or possibly the first to hear the cries of a newborn baby. Each day will bring a new challenge and success. It is one of the most rewarding careers available, and we will provide you the paid training to do it.”

ABOUT THE JOB
The call taker position includes:

• 120-day paid training.
• Paid vacation, holiday pay differential, medical, dental, vision coverage, and 401k company match.
• Emergency Response Team deployments.
• Peer support programs and employee assistance program.
• Transfer opportunities across the company.
• $15 hourly rate (after completion of probationary training).
• CPR and EMD (Emergency Medical Dispatch) certification.

NO EXPERIENCE NEEDED
AMR provides each applicant emergency medical call taking and in-depth computer-aided dispatch training within the 120-day paid training program.

After training is complete, employees will be able to manage the triage of a 911 ambulance request and provide excellent customer service to our facility-based customers.

Initially trained employee wages are $15 an hour. Call takers have the opportunity to advance to a dispatcher position, which begins at $17.25 an hour.

HOW TO APPLY
To apply, visit American Medical Response at https://www.amr.net/careers-training.