CWA wins $228,000 in back pay for AT&T customer service reps here


CWA customer service representative members of CWA Local 6300 know the value of their union.

After a four-year grievance struggle with AT&T, the union has won $228,000 in back pay for 22 members: 15 received amounts in the $11,000 to $14,500 range. And several are already retired, so this will be a nice retirement windfall.

“This is a classic example of what the union does for its members,” Local 6300 President Mark Johnson said. “It was a hard struggle, but the union never gave up. It’s yet another reminder of the value our members receive being union members, something some take for granted.”

“This is a big victory not only for the workers finally receiving the back-pay they deserved, but it’s also a win for all workers at AT&T,” added CWA District 6 Vice President Claude Cummings.

In 2013, CWA District 6 took a grievance all the way to arbitration where the arbitrator ruled that two dozen CWA-represented AT&T customer service representatives here were entitled to higher-classification differential pay under their contract for performing duties of a higher-paid job for a lengthy period of time as a “temporary” assignment.

When CWA attempted to calculate the back-pay with the company, AT&T challenged the payments. The court ruled in CWA’s favor.

“This win sends a strong message to AT&T that we will fight (for our members’ rights) … no matter how long it takes,” Cummings stressed.


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